Legal
Terms of Service
Effective Date: May 21, 2026 · Last Updated: May 21, 2026
1. Acceptance of Terms
By accessing, registering for, or using the OVRTE platform and related services (collectively, the "Service") operated by OVRTE, Inc. ("OVRTE," "we," "us," or "our"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to all of these Terms, you must immediately stop using the Service.
Your continued use of the Service after any modification to these Terms constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
2. Description of Service
OVRTE provides an artificial intelligence-powered lead capture and engagement platform designed to help local service businesses automatically respond to website visitors, capture lead information, and facilitate appointment scheduling after business hours ("Service"). The Service operates as a software-as-a-service (SaaS) platform.
The Service uses AI language models to generate automated responses. These responses are machine-generated and may not reflect the specific policies, availability, or pricing of your business. You are solely responsible for configuring the Service accurately and for all interactions conducted through your account.
3. Eligibility
You must be at least 18 years of age and have full legal capacity to enter into a binding agreement under applicable law. The Service is intended exclusively for business use by legal entities or individuals acting in their business capacity. By using the Service, you represent and warrant that you meet all eligibility requirements and that the information you provide is accurate and complete.
4. Account Registration
By registering for an account, you agree to:
- (a)Provide accurate, current, and complete registration information;
- (b)Maintain and promptly update your account information to keep it accurate;
- (c)Keep your password and login credentials strictly confidential;
- (d)Notify us immediately at support@ovrte.com of any unauthorized access or suspected security breach;
- (e)Accept sole responsibility for all activity that occurs under your account, whether authorized by you or not.
We reserve the right to terminate accounts that contain false or misleading information, or that we determine are being used fraudulently.
5. Free Trial
We offer a 14-day free trial of the Service. No payment information is required to begin a free trial. At the conclusion of the free trial period, you may elect to subscribe to a paid plan. If you do not subscribe, your account will remain accessible in a read-only state for 30 days, after which your account and associated data will be permanently deleted unless you export your data first.
We reserve the right to modify, limit, or discontinue the free trial offer at any time without notice. Only one free trial per business is permitted.
6. Subscription and Payment
6.1 Subscription Plans
The Service is offered under various subscription tiers as published on our pricing page. All plan details, features, and pricing are subject to change with 30 days' notice to existing subscribers.
6.2 Payment
All subscription fees are stated and payable in U.S. dollars. By subscribing, you authorize us to charge your designated payment method on each billing cycle (monthly or annual). You represent that you are authorized to use the payment method provided.
6.3 Non-Payment; Service Suspension
If payment is not received by the due date, we reserve the right to suspend your access to the Service without further notice. We do not charge interest or finance fees on overdue balances. Service access will be restored promptly upon receipt of all outstanding amounts. Continued non-payment beyond 30 days past due may result in permanent account termination.
6.4 Price Changes
We reserve the right to adjust pricing at any time. For existing subscribers, we will provide at least 30 days' advance written notice of any price increase. Your continued use of the Service following the effective date of a price change constitutes acceptance of the new pricing.
6.5 Automatic Renewal Disclosure
Pursuant to New York General Business Law § 527, your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. You will receive a renewal reminder notice at least 7 days prior to the renewal date for annual plans. You may cancel automatic renewal at any time through your account dashboard or by emailing support@ovrte.com.
7. Cancellation and Refund Policy
7.1 Cancellation
You may cancel your subscription at any time through your account settings or by contacting support@ovrte.com. Cancellation takes effect at the end of the current paid billing period. You will retain full access to the Service through the end of the period for which you have already paid.
7.2 30-Day Money-Back Guarantee
New subscribers are entitled to a full refund of their first subscription payment if they are not satisfied with the Service within 30 days of their first charge. To request a refund, you must contact us at support@ovrte.com within 30 days of the initial charge, identify your account, and state your reason for requesting a refund. This guarantee applies solely to new subscribers on their first subscription term and does not apply to subsequent renewals, plan upgrades, or add-ons.
7.3 No Refunds After 30 Days
Except as described in Section 7.2, all fees paid to OVRTE are non-refundable. Partial-period refunds are not issued for cancellations mid-cycle.
8. Acceptable Use
You agree that you will not use the Service to:
- (a)Violate any applicable federal, state, or local law or regulation;
- (b)Transmit spam, unsolicited communications, or harassing messages to any person;
- (c)Collect, store, or process personal information about individuals without legally required notice and consent;
- (d)Impersonate any person, business, or entity, or otherwise misrepresent your identity;
- (e)Engage in deceptive, fraudulent, misleading, or manipulative practices toward website visitors or third parties;
- (f)Facilitate, advertise, or promote gambling, adult entertainment, illegal substances, or other activities prohibited by applicable law;
- (g)Infringe, misappropriate, or violate any intellectual property, privacy, publicity, or other rights of any third party;
- (h)Attempt to gain unauthorized access to any part of the Service, other accounts, or associated systems;
- (i)Introduce any virus, malware, or harmful code into the Service;
- (j)Engage in any activity that could harm, disable, or overburden the Service infrastructure;
- (k)Use the Service in any manner that could expose OVRTE or its users to legal liability.
We reserve the right to suspend or terminate, immediately and without prior notice or refund, any account that we determine, in our sole discretion, is in violation of this Section.
9. AI Service Limitations and Disclaimers
9.1 No Guarantee of Results
The Service uses artificial intelligence to generate automated responses and capture lead information. AI systems are probabilistic in nature and may produce responses that are inaccurate, incomplete, or inappropriate for specific contexts. We make no representation or warranty that the Service will capture any specific number of leads, generate any specific amount of revenue, or produce any particular business outcome. All projected revenue estimates are illustrative only and based on general industry assumptions, not your specific business.
9.2 Your Responsibility for AI Interactions
You are solely responsible for configuring the Service with accurate information about your business, services, pricing, and availability. You are responsible for reviewing AI-captured lead data for accuracy. We are not liable for any damages, lost opportunities, or customer complaints arising from AI responses that were inaccurate, outdated, or misconfigured.
9.3 Uptime
We target 99.9% monthly uptime but do not guarantee uninterrupted, error-free, or secure service. Scheduled and emergency maintenance may occur at any time. We are not liable for any damages arising from downtime, interruptions, or service degradation.
9.4 Not Professional Advice
The Service is a lead capture tool only. Nothing in the Service or provided by OVRTE constitutes legal, financial, medical, or other professional advice.
10. Intellectual Property
10.1 Our Intellectual Property
The Service and all of its components — including software, algorithms, user interfaces, visual designs, text, graphics, logos, and other content — are the exclusive property of OVRTE, Inc. and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes during your subscription. You may not copy, reproduce, modify, distribute, sell, or create derivative works from any part of the Service without our prior written consent.
10.2 Your Data
You retain ownership of all business information, lead data, and other content you input into or generate through the Service ("User Data"). By using the Service, you grant OVRTE, Inc. a limited, non-exclusive, worldwide, royalty-free license to access, process, store, and use your User Data solely to the extent necessary to provide and improve the Service.
10.3 Feedback
If you provide us with feedback, suggestions, or ideas about the Service, you grant OVRTE, Inc. an irrevocable, perpetual, worldwide, royalty-free license to use, copy, modify, and incorporate such feedback into the Service or other products, without obligation or compensation to you.
11. Privacy
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to all actions we take with respect to your information in accordance with the Privacy Policy.
12. Disclaimer of Warranties
Read Carefully
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OVRTE, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE; (C) WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE AVAILABLE WITHOUT INTERRUPTION, ACHIEVE ANY PARTICULAR RESULT, OR BE ERROR-FREE OR SECURE; AND (D) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT OR DATA PRODUCED BY THE SERVICE, INCLUDING AI-GENERATED RESPONSES.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM OVRTE OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
13. Limitation of Liability
Read Carefully
13.1 Exclusion of Consequential Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OVRTE, INC., ITS PARENT, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, GOODWILL, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR ANY OTHER ECONOMIC LOSS — ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF OVRTE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 Aggregate Liability Cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF OVRTE, INC. TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO OVRTE, INC. IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
13.3 Basis of the Bargain. YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND OVRTE, INC. OVRTE, INC. WOULD NOT HAVE ENTERED INTO THESE TERMS OR PROVIDED THE SERVICE WITHOUT THESE LIMITATIONS.
14. Indemnification
You agree to defend, indemnify, and hold harmless OVRTE, Inc. and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising out of or relating to:
- (a)Your use of or inability to use the Service;
- (b)Your violation of any provision of these Terms;
- (c)Your violation of any applicable law, regulation, or third-party right (including intellectual property, privacy, or publicity rights);
- (d)Your User Data, including any claim that your User Data infringes or misappropriates any third-party rights;
- (e)Any dispute between you and any website visitor or lead captured through the Service;
- (f)Any false, misleading, or inaccurate representation you make in connection with the Service.
15. Third-Party Services and Integrations
The Service may integrate with or link to third-party platforms and services, including but not limited to Google Calendar, Calendly, SMS providers, CRM systems, and payment processors (collectively, "Third-Party Services"). OVRTE, Inc. does not control, endorse, or assume responsibility for any Third-Party Services. Your use of Third-Party Services is governed solely by their respective terms of service and privacy policies. We are not liable for any damages, losses, or liabilities arising out of or relating to your use of Third-Party Services.
16. Modifications to the Service and Terms
We reserve the right, at our sole discretion, to modify, suspend, or permanently discontinue all or any part of the Service at any time, with or without notice, and without liability to you.
We may update these Terms at any time. For material changes, we will provide notice via email to your registered address or by posting a prominent notice within the Service no fewer than 14 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.
17. Termination
17.1 Termination by You
You may terminate your account at any time by canceling your subscription and ceasing all use of the Service. Account termination does not entitle you to any refund except as provided in Section 7.2.
17.2 Termination by Us
We may suspend or permanently terminate your account and access to the Service immediately, without prior notice or liability, for any of the following reasons: (a) breach of any provision of these Terms; (b) suspected fraud, abuse, or illegal activity; (c) non-payment; (d) conduct we determine, in our sole discretion, poses a risk to the Service, other users, or third parties.
17.3 Effect of Termination
Upon termination for any reason, your license to use the Service terminates immediately and all access ceases. Sections 10.1, 10.3, 12, 13, 14, 18, 19, and 20 of these Terms survive termination indefinitely.
18. Dispute Resolution; Binding Arbitration
Read Carefully — Affects Your Legal Rights
18.1 Informal Resolution
Before filing any formal dispute, you agree to first contact OVRTE, Inc. at legal@ovrte.com and provide a written description of the dispute, the relief sought, and your contact information. Both parties agree to attempt to resolve the dispute informally for at least thirty (30) calendar days from receipt of the notice. This informal process is a prerequisite to initiating arbitration or any other proceeding.
18.2 Binding Individual Arbitration
If the dispute is not resolved through the informal process, you and OVRTE, Inc. agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between the parties — including questions of arbitrability — exclusively through binding individual arbitration administered by the American Arbitration Association ("AAA") under its then-current Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, which are available at www.adr.org. The arbitration shall be conducted by a single neutral arbitrator. The place of arbitration shall be New York County, New York, or, at your election, may be conducted virtually. The arbitrator's award shall be final, binding, and may be entered as a judgment in any court of competent jurisdiction.
18.3 CLASS ACTION WAIVER
YOU AND OVRTE, INC. EXPRESSLY AGREE THAT ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. NEITHER YOU NOR OVRTE, INC. MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT INDIVIDUAL PARTY'S CLAIM. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE AS TO ANY CLAIM OR REQUEST FOR RELIEF, THAT CLAIM OR REQUEST MUST BE ADJUDICATED IN COURT RATHER THAN IN ARBITRATION, AND ALL OTHER CLAIMS SHALL PROCEED IN ARBITRATION.
18.4 JURY TRIAL WAIVER
BY AGREEING TO THESE TERMS, BOTH PARTIES WAIVE THEIR CONSTITUTIONAL RIGHT TO A TRIAL BY JURY FOR ANY CLAIM COVERED BY THIS ARBITRATION AGREEMENT.
18.5 Exceptions
Notwithstanding the foregoing, either party may: (a) bring an individual action in a small claims court in New York County, New York, for claims within that court's jurisdiction; or (b) seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. The filing of an action for emergency relief shall not constitute a waiver of the arbitration agreement.
19. Governing Law and Jurisdiction
These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. To the extent any dispute is determined to be outside the scope of the arbitration agreement in Section 18, you and OVRTE, Inc. irrevocably consent to the exclusive personal jurisdiction of the state and federal courts located in New York County, New York.
20. General Provisions
20.1 Entire Agreement
These Terms, together with the Privacy Policy and any order forms or supplemental agreements entered into by the parties, constitute the entire agreement between you and OVRTE, Inc. with respect to the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.
20.2 Severability
If any provision of these Terms is held by a court or arbitrator to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.
20.3 No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of OVRTE, Inc. to be effective.
20.4 Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any purported assignment without consent is void. OVRTE, Inc. may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets, without restriction.
20.5 Force Majeure
OVRTE, Inc. shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including without limitation: natural disasters, acts of God, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, governmental action or regulation, labor disputes, power outages, or internet infrastructure failures.
20.6 Electronic Signatures and Records
Pursuant to the New York Electronic Signatures and Records Act (NY State Technology Law § 302), you agree that your use of the Service, including clicking "I agree" or any similar affirmative action, constitutes your valid electronic signature to these Terms. Electronic records related to these Terms satisfy any applicable requirement for records to be in writing.
20.7 Notices
Legal notices to OVRTE, Inc. must be sent in writing to legal@ovrte.com. We may send notices to you at the email address associated with your account. Notices are deemed received: (a) immediately when delivered electronically, or (b) one business day after being sent by overnight courier.
20.8 No Third-Party Beneficiaries
These Terms are solely for the benefit of you and OVRTE, Inc. and do not create any rights in any third party.
Contact
If you have questions about these Terms, please contact us at: